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Secure generative AI with retrieval-augmented generation

An AI assistant that answers from your own documents and data, respects permissions, cites sources and is measured for accuracy.

Solution blueprint · Generative AI

The challenge

Employees spend hours searching policies, contracts and tickets. Public AI tools can't see company knowledge, and pasting sensitive data into them is a risk.

Our approach

An indexing pipeline cleans, chunks and embeds approved sources into a vector store with access labels. At question time we retrieve only what the user may see, ground the language model in those passages, and return answers with citations, guarded and evaluated.

Architecture

How the pieces fit together. Scroll sideways on small screens.

Indexing pipeline — runs on a scheduleKnowledge sourcesPolicies and contractsTickets and wikisDatabase tablesPrepareClean and chunkAttach access labelsEmbedEmbedding modelBatch and incrementalVector storeVector + keyword indexMetadata filtersQuestion answering — in real timeUser questionWeb, Teams or appSigned-in identityRetrieveSearch with permissionsRerank top passagesLLMAzure OpenAI / BedrockVertex AIPrompt with sourcesAnswerCited sourcesFeedback capturedretrieves fromGuardrails: content filters, PII protection, prompt-injection checksEvaluation and monitoring: test question sets, accuracy scoring, usage and cost logs

Key components

  • Azure OpenAI, Amazon Bedrock or Google Vertex AI
  • Vector search with keyword hybrid retrieval and reranking
  • Identity-aware filtering using existing permissions
  • Guardrails for PII, content safety and prompt injection
  • Evaluation sets, feedback capture and usage monitoring

What you can expect

  • Answers grounded in company knowledge, with sources
  • No exposure of data a user isn't allowed to see
  • Accuracy tracked with a repeatable test set
  • A reusable foundation for further AI use cases

How we deliver it

  1. Assess

    Review current systems, data and goals, and agree success measures.

  2. Design

    Target architecture, security model, plan and fixed quote.

  3. Build and test

    Agile sprints with demos, automated tests and documentation.

  4. Launch and support

    Production rollout, knowledge transfer and optional managed support.

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